We are always happy to hear from you at Jamalk Store. For any inquiries, suggestions, or complaints, you can easily reach our customer service team through the following channels:
- WhatsApp Number: 0567966782
- Email: [email protected]
- Social Media Accounts: @jamalk2store
Complaints and Inquiries Handling Procedure: Jamalk Store is committed to providing the best possible experience for its customers, and we believe that effective communication is the key to success. Therefore, we have established a clear procedure to handle, resolve, and follow up on complaints and suggestions ly and professionally:
- Receiving Complaints: All complaints and inquiries are received exclusively through the Store's official communication channels (WhatsApp or Email).
- Initial Response: Our customer service team commits to providing an initial response to any complaint or inquiry within a maximum period of (24 hours) from the time of submission.
- Investigation and Resolution: The details of the complaint will be verified and followed up with the relevant departments to work towards a definitive solution within a maximum timeframe of (3 to 5 business days), depending on the nature of the issue.
- Customer Satisfaction: A complaint is never officially closed until it has been resolved, the customer has been informed of the outcome, and appropriate clarification or compensation (if applicable) has been provided in accordance with the Store's policies.
We are always happy to serve you, Jamalk Store Team