Exchange and Return Policy

First: Exchange Policy

1. Timeframe: Without prejudice to standard warranty provisions, the customer has the right to exchange a product within seven (7) days from the date of receiving the order. Exchanges are not permitted after this period.
2. Exchange Conditions:
   • The exchange request must be made within the specified timeframe.
   • The product must be in its original condition, in its original packaging, and free from any damage.
3. The customer is not entitled to exchange the product in the following cases:
   • If the product was custom-made based on the customer's request or specifications (except for defective products or those that did not match the agreed specifications).
   • If the product consists of video tapes, CDs, DVDs, or software that have been used.
   • If the product consists of newspapers, magazines, publications, books, or any other printed materials.
   • If the product is a digital product (e.g., digital cards).
   • If a defect appears in the product due to customer misuse or improper possession.
   • If the contract involves providing accommodation, transportation, or catering services.
   • If the contract involves purchasing software downloads via the internet.

Second: Return Policy

1. Timeframe: Without prejudice to standard warranty provisions, the customer has the right to return a product within three (3) days from the date of receiving the order. Returns are not permitted after this period.
2. Return Conditions:
   • The return request must be made within the specified timeframe.
   • The product must be in pristine condition, and the customer must not have used it or benefited from it. Jamalk Store reserves the right to inspect the product prior to accepting the return to ensure its condition.
3. The customer is not entitled to return the product in the following cases:
   • All the exceptional cases mentioned above in clause 3 of the Exchange Policy.
   • We do not accept returns for discounted items or gift cards.

Third: Shipping Costs

1. If the product has a manufacturing defect, was damaged during shipping, or does not match the requested item, the Store will bear all shipping costs.
2. If the return or exchange is requested without a specific reason (e.g., you changed your mind, want to exchange it, or failed to receive the order from the shipping company), the customer will bear the full shipping costs for returning/exchanging the product, in addition to the deduction of any bank fees associated with the transaction from the refunded amount.

Fourth: Order Cancellation The customer has the right to cancel the order before its status changes to (Executed/Processed) and before it is handed over to the shipping company. If the cancellation is requested after the order has been processed and shipped, the product value will be refunded after deducting the shipping costs (this also applies to orders that initially qualified for free shipping).

Fifth: Refund Mechanism

1. Bank Transfer: If payment was made via bank transfer, we will contact the customer to provide us with their bank details (IBAN) to transfer the refund.
2. Credit Cards / Online Payments: If payment was made via credit/debit card, the paid amount will be refunded to the original card used for the transaction. It may take up to fourteen (14) business days for the amount to appear in your bank statement, depending on your bank's policy.

Sixth: Vouchers

1. Voucher amounts are strictly non-refundable for cash.
2. Products purchased using a voucher can only be exchanged for items of the same voucher value, subject to the conditions mentioned in clause (Third) of this policy.

Seventh: General Provisions

1. Jamalk Store reserves the right to accept, decline, or cancel your order in certain situations, such as if the product is out of stock, incorrectly priced, or if the order is suspected to be fraudulent.
2. Jamalk Store will fully refund any payments made for orders that are not accepted or are canceled by the Store.

We are always happy to serve you, Jamalk Store Team